Joseph Stafford
Utilization Management Administrative Coordinator @Humana
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WORK HISTORY
Utilization Management Administrative Coordinator @Humana
Louisville, KY, US
As a Utilization Management Administrative Coordinator, I have strategically expanded my capabilities in agile frameworks, team facilitation, and cross-functional coordination, laying a solid foundation for advanced agile leadership roles. Having completed formal training in Scrum methodologies, I actively applied core agile principles to improve team delivery, engagement, and operational performance.I facilitated agile ceremonies including daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog refinement sessions, supporting seamless project execution and continuous value delivery. Leveraging tools such as Jira and Miro, I helped visualize workflows, maintain alignment on sprint goals, and enhance team collaboration.By coordinating diverse, cross-functional teams and optimizing internal workflows, I contributed to a culture of agility and iterative improvement. My approach focused on removing process blockers, supporting prioritization, and driving outcome-oriented planning, which led to measurable gains in efficiency and resource management.
EDUCATION
Saint Leo University
Master of Business Administration (MBA), Project Management
University of Phoenix
BACHELOR OF SCIENCE IN BUSINESS, Concentration in Human Resources Management and Services
Community College of the Air Force
Associate of Arts and Sciences, Metals Technology, Metals Technology
SKILLS
ABOUT JOSEPH STAFFORD
As a versatile professional transitioning from a distinguished 28-year career in the United States Air Force, I bring a wealth of experience and a fresh perspective to roles such as Scrum Master, Project Manager, Agile Coach, and Human Resources Expert. Recently, I completed my MBA with a concentration in Project Management from Saint Leo University, further enhancing my strategic and operational capabilities.During my tenure in the Air Force, I managed complex projects, trained and evaluated personnel, and promoted positive employee relations, demonstrating a skill set directly transferable to Agile and Scrum methodologies. Key achievements and experiences include: Project Management Excellence: Spearheaded multiple high-stakes projects, including the successful overhaul of maintenance protocols across international bases, resulting in a 20% increase in operational efficiency and a 15% reduction in maintenance costs. Leadership and Team Building: Led and mentored diverse teams, consistently achieving high performance and cohesion. Oversaw maintenance and production operations for over 17 years, ensuring quality control and fostering a culture of safety and compliance. My leadership was instrumental in achieving a 25% improvement in quality assurance ratings. Human Resources Management: Designed and implemented comprehensive training programs for over 500 personnel, improving technical skills and operational readiness. Developed and executed employee engagement initiatives that boosted morale and retention rates by 30%. Agile Practices: Applied Agile principles to streamline workflows and enhance team collaboration, even though I did not hold the official title of Scrum Master. For instance, I led iterative development cycles for critical maintenance projects, which reduced turnaround times by 40% and increased project delivery success rates.Through my education, years of practical experience, and proven success in leadership, analysis, research, strategic planning, and program development, I\'m well-positioned to make an impact with a forward-thinking private-sector organization. My ability to initiate and oversee projects and programs that boost efficiency, enhance quality, and ensure compliance makes me a valuable asset to any team.I am seeking opportunities where I can leverage my unique background to deliver exceptional results and help teams achieve their full potential. If you\'re looking for a dedicated professional who goes beyond what\'s required to exceed project goals, let\'s connect!
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