Joseph Singleton
..
- Role
- Service Delivery Consultant at Evercore
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Joseph Singleton
With a profound background in technical support and client service operations, my tenure as Global Support Desk Supervisor has equipped me with critical skills for training and developing a top-tier Service Delivery Team. Leveraging team building, team management and team metrics, we\'ve met and surpassed service level agreements, key performance indicators, and customer satisfaction benchmarks, solidifying my commitment to operational excellence and customer success.
Experience
Service Delivery Consultant
Jul 2024 — Present
Education
State University of New York at Delhi
College Credits, Computer/Information Technology Administration and Management
2005 — 2006
Freeport Highschool
High School Diploma
2001 — 2005
Ashford University
Bachelors in Business Information Systems, Computer and Information Sciences and Support Services
2013 — 2020
Skills
- Microsoft Backoffice
- Cellular Communications
- Analysts
- Managing Accounts
- Windows Vista
- Microsoft Office
- Production Deployment
- Technical Information
- Android
- Information Technology
- Cisco Wan
- Wireless Routers
- Technical Support
- Blackberry Os
- Computers
- Managing Workflow
- Blackberry Enterprise Server
- Customer Service
- Iphone Support
- Paging
- Windows 7
- Technical Services
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