Joseph Santoro
Client Partner @Incredible Health
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WORK HISTORY
Client Partner @Incredible Health
Chicago, IL, US
Manage a $20M+ book of business with a 95% retention rate across 15+ health systems nationwide including Johns Hopkins, Sutter Health, UW Medicine, and Cleveland Clinic.• Spearheaded expansion into a new vertical market, securing the first two clients and generating $1M+ in Q1 2025.• Build and maintain strong relationships with executive stakeholders, including C-Suite leaders, serving as a trusted advisor with my clients.• Leverage data insights to diagnose problems, identify opportunity areas, and partner with clients to create a comprehensive strategy to implement solutions. • Collaborate cross-functionally across sales, marketing, product development, and engineering to ensure our platform creates value for my customers.• Proactively identify account growth opportunities, leading to $1M+ in bookings for Q1 2024.• Developed internal Standard Operating Procedures (SOPs) and mentored 5+ team members, resulting in one promotion within six months.
EDUCATION
University of Illinois Urbana-Champaign
Bachelor of Arts - BA, Communication and History
University of Illinois Urbana-Champaign
Master of Business Administration - MBA
Universidad de Navarra
Comunicacion
SKILLS
ABOUT JOSEPH SANTORO
I am driven by a passion for leadership, problem-solving, and collaboration. I thrive in fast-paced environments where I can tackle complex challenges, navigate competing priorities, and drive meaningful results. The most rewarding roles in my career have been those that push me to think critically, adapt quickly, and lead teams toward impactful solutions.As a Client Partner at Incredible Health, I manage a large and dynamic book of business while spearheading key initiatives that expand our company\'s reach. I’ve had the opportunity to represent the Customer Success Department on a cross-functional team, helping to launch our product into a new vertical market. Additionally, I have led sales efforts with both new and existing clients, strengthening partnerships and driving growth.Beyond my professional work, I am dedicated to making a difference through nonprofit leadership. As a member of the Illinois Environmental Council’s Young Professionals Board, I focus on fundraising and increasing awareness for the organization through events in Chicago. Over the past two years, I’ve co-chaired the annual Holiday Party, raising over to support environmental advocacy efforts.Whether in my career or my volunteer work, I am committed to solving complex problems, bringing people together, and creating lasting impact. Let\'s connect!
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