Joseph Romain

About Joseph Romain

Hello! I\'m Joe Romain, an experienced project manager, and solutions consultant. It\'s a pleasure to connect! From years of experience on the front-line of retail operations to serving 20+ international companies in a senior consultant capacity, I have developed an impressive expertise and customer-focused rapport with industry leaders across the globe. I am intrigued by opportunities to enhance the customer and employee experience, and have a history of success in implementing solutions that increase transparency, promote sales, and surge revenue for each of my clients. My areas of expertise are as diverse as the clients I\'ve served, which include highly recognized names such as Coach, Shoe Carnival, Yankee Candle, Ractrac, and Harbor Freight (just to name a few.) I am highly knowledgeable in the areas of sales, recruiting, quality assurance, the customer experience, vendor relations, IT solutions, release management, and mobile strategy. As a qualitative and quantitate researcher, you can rest assured that the solutions I recommend are evidence-based. I leverage tools, such as SurveyMonkey and on-site observations and informational interviews to identify the most pressing consumer needs to effectively prioritize and implement mechanisms to champion the client experience. As a thought-leader in the area of Project Management, I have authored 5 digital publications that are widely referenced by both up-and-coming and incumbent project managers.I\'m excited for the opportunity to support your organization\'s success, and invite you to connect with me to learn more about my interest in working for your team.

Experience

1. Partner

   Cambridge Retail Advisors

   Jan 2024 — Present · West Palm Beach, FL, US

Education

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Hospitality Administration/Management

• Cleary University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Skills

• Mobile Devices
• Team Leadership
• Loyalty Programs
• Sales Operations
• Customer Experience
• Customer Service
• Customer Satisfaction
• Solution Selling
• Telecommunications
• Project Management
• Sales Management
• Customer Engagement
• Clienteling
• Sales