Joseph Richard Serrano
President @Cx Insurance Services
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WORK HISTORY
President @Cx Insurance Services
Tampa/St. Petersburg, FL, US
Insurance should not be a commodity. Neither should the outsourcers that support the business. CXIS blends Specialist Class of Business expertise with U.S. based Operations Support for P&C Insurers, on their platforms, with people who’ve lived the business.Address talent & operations challenges. Mitigate capacity and cost constraints, diversify operations risk, & free up resources for other work in a variable cost model.CXIS also provides innovative Retention & Policy Growth Programs through a unique blend of technology and service. P&C Insurers are averaging a 3-4% increase in policy retention with
EDUCATION
Boston College Carroll School of Management
General Management
SKILLS
ABOUT JOSEPH RICHARD SERRANO
Insurance should not be a commodity. Neither should the outsourcers that support the business. CXIS blends Specialist Class of Business expertise with U.S. based Operations Support for P&C Insurers, on their platforms, with people who’ve lived the business. Address talent & operations challenges. Mitigate capacity and cost constraints, diversify operations risk, & free up resources for other work in a variable cost model.CXIS also provides innovative Retention & Policy Growth Programs through a unique blend of technology and service. P&C Insurers are averaging a 3-4% increase in policy retention with CXIS.CXIS maintains a core philosophy of employing U.S. Veterans in its servicing & analytics programs. Please visit us @ cxis.com. Joseph possesses 20 years\' experience in P&L leadership, Big-4 management consulting, mergers & acquisitions, analytics, digital transformation, operations management, and technology strategy across Fortune 500 companies. A consulting background with Deloitte and PricewaterhouseCoopers has enabled him to serve in both business & technology executive positions for a global and diverse client base. Included in Joseph’s record of achievement are two national consulting awards and graduation from the Honors Program at the Wallace E. Carroll School of Management at Boston College.
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