Joe Raffaele
- Role
- Solution Architect at IBM
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Joe Raffaele
14x Certified Senior Architect and Delivery Lead with extensive knowledge of the…
Experience
Solution Architect
Aug 2021 — Present
Responsible for deriving scalable cloud solutions centered around the Salesforce platform to address client challenges, with a focus on improving system efficiency, simplicity, and user experience. • As team lead, I\'m responsible for the delegation of tasks and assignments to other in-house and offshore consultants, analysts, and developers to ensure we\'re providing deliverables that align to the project plan. • Heavily involved in and/or responsible for requirements and gap analysis, platform development and testing, 3rd-party integrations with Salesforce, release management, and continuous support and innovation. • Other responsibilities have included conducting trainings, defining and hosting UAT sessions, and running demos for stakeholders. • Currently assisting with the digital transformation of the City of New York in partnership with NYPD, and other state and federal criminal justice agencies, which depend heavily on data security and integrations with external applications • Oversaw the overall development and implementation of Salesforce projects focused around the customer service division of a large financial client with annual revenue exceeding $2 billion
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