Joseph Rabuco
- Role
- Manager, Customer Success at Blend
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
About Joseph Rabuco
Strategic Customer Success professional with over 20 years of experience in SaaS…
Experience
Manager, Customer Success
Aug 2021 — Present
Work closely & collaborate with Product Management, Business Developers, Solutions Engineers, Deployment and Support managers. • Lead a team of 8-14 CSMs/Account Partners with 160+ customers. • Escalations management and mitigation for CSM team to ensure client satisfaction while maintaining focus on Blend initiatives. • Build and maintain a team of Customer Success Managers and Account Partners that own client success functions including onboarding, relationship management, utilization, and growth of Blend clients. • Developed a CSM/AP roadmap to provide for training and processes to deliver on expected outcomes of leadership. • Created long-lasting relationships with customers to drive success and to ensure the team is structured to deliver on client requirements. • Reviewed ongoing customer feedback with the team and direct touchpoints with customers to understand experience and drive towards improvement. • Hold quarterly performance and development objective meetings with all direct reports and work closely with them to build out goals and career paths.
Education
Denver Tech College
Network Systems and Administration
1999 — 2003
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