Joseph R. Chatman
Windows Business Systems Technology Professional
- Role
- Business Systems Analyst at NFP, an Aon company
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Joseph R. Chatman
I am looking for a New Opportunity I am a Windows System Admin/Network Systems Admin Professional with proven expertise in Windows System Administration/Network System Administration, Project Management Desktop and Laptop systems deployment. As well as hardware, software, procurement, and inventory logistics 15 years’ experience providing the best customer support
Experience
Business Systems Analyst
Oct 2021 — Present · US
Understanding processes involved in providing the best customer experience possible through engaging stakeholders with opportunities to increase efficiency and accuracy. Documenting how applications and systems can/do integrate with each other; providing transparency and the ability to remedy discrepancies in a timely manner. Recognizing signals that a major incident is imminent based on trending and root-cause analysis of incidents thereby minimizing the likelihood of reoccurring problems. Validating and ensuring anyone conducting business with NFP is identified in the CRM (Salesforce Back Office) and has appropriate application/system access within two business days of notification. Generating easily consumed reports to educate stakeholders and elevate their confidence in NFP data and best practices. Troubleshooting with stakeholders to ensure self-help solutions are maintained in a way that customers understand. Creating and deactivating Workplace by Facebook profiles for NFP staff in accordance with the agreement with Human Resources.
Education
University of Houston
Assoc, Computer Science LAN Mgmt
1991 — 1993
Motorola
Training, Linux Admin Training, A
2006 — 2007
ExxonMobil Training
Certificate, Application Layering Training, Linux Training, A
2000 — 2005
Jack Yates High School
HCC for Associates Degree; diploma, Computer Science
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