Joseph Presley
Branch Operations - Operations Manager
- Role
- Branch Operations Manager at US Med-Equip
- Location
- Pensacola, FL, US
- LinkedIn followers
- 500 followers
About Joseph Presley
As a Branch Operations Manager at US Med-Equip for over seven years, I specialize in…
Experience
Branch Operations Manager
Nov 2018 — Present
Formerly Freedom Medical 1. Operations Oversight • Ensure smooth day-to-day branch operations. • Implement standard operating procedures (SOPs). • Maintain compliance with company policies and industry regulations. Team Management • Supervise and support branch staff. • Train, mentor, and evaluate employee performance. • Handle staffing needs, scheduling, and conflict resolution. Customer Service • Ensure high levels of customer satisfaction. • Resolve escalated customer issues or complaints. • Improve service delivery and client relationships. Financial Management • Monitor branch budgets and expenses. • Support revenue generation and cost-efficiency goals. • Authorize transactions and ensure accurate financial records. Compliance and Risk Management • Enforce internal controls and security procedures. • Ensure compliance with legal, financial, and operational standards. Reporting and Analysis • Prepare performance reports for senior management. • Analyze branch metrics to identify areas for improvement.
Education
BYU-Pathway Worldwide
Business Administration
2019 — 2020
Brigham Young University - Idaho
Business Administration and Management, General
W P Davidson high school
Diploma
2004 — 2007
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