Joseph Peacock
- Role
- Product Manager at IBM
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Joseph Peacock
I am a data-driven Product Manager with 7 years of experience translating complex data…
Experience
Product Manager
Jan 2017 — Present
Deliver business insight to executive teams driving strategic decisions impacting >70% of Global 500 based on financial and Net Promoter Score performance analysis across IBM IMS client-base- Elevated NPS score 28 points over 6-months to highest in IBM (86). Recognized with IBM’s Advocacy in Action award for innovative engagement and earning the advocacy of clients- Lead the IMS Gold client feedback program (https://ibm.co/2WcCiV1), strengthening the feedback loop and relationship among top IBM IMS clients- Design and direct the IMS Client Internship, educating 40+ clients from 22 companies across 15 countries for 2 weeks of education including 50+ presentations by 25 IMS experts from around the world- Co-produce and present Intro to IMS videos positioned to shrink the knowledge gap among \'mainframers.\'
Skills
- Windows
- Vehicles
- Microsoft Excel
- Microsoft Office
- Sales
- Public Speaking
- Social Networking
- Customer Service
- Management
- Team Leadership
- Ethical Decision Making
- Customer Satisfaction
- Leadership
- Microsoft Word
- Powerpoint
- Negotiation
- Time Management
- Communication Skills
- Teamwork
- Automobile
- Event Planning
- Long Distance Running
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