Joseph Pasala
Principal Project Manager @ Sprinklr | Ex-Amazon | Harvard Business School | IIM C
- Role
- Principal Project Manager at Sprinklr
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Joseph Pasala
As a Principal Project Manager at Sprinklr, I bring over 16 years of experience in program and project management, specializing in driving enterprise-level implementation projects for global clients. My expertise spans CCaaS, IT Service Management, and strategic program delivery. Collaborating with cross-functional teams, including engineering, AI/ML, and client success, I ensure seamless delivery of impactful solutions aligned with organizational goals. Previously, I contributed to Amazon\'s North America and India marketplaces by leading a program that achieved a 405 bps improvement in first-contact resolution, generating significant cost benefits. My approach emphasizes operational excellence, stakeholder management, and governance throughout the project lifecycle. Passionate about delivering measurable outcomes, I aim to enable organizations to achieve strategic success through innovative and data-driven project execution.
Experience
Principal Project Manager
Apr 2023 — Present
Education
Harvard Business School
Disruptive Innovation
2020 — 2020
Indian Institute of Management, Calcutta
Strategic Project Management
Skills
- Project Management
- Agile Methodologies
- Microsoft Office
- Sql
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