Joseph P.

Director of Operations @Jan-Pro Of Utah

Mount Pleasant, SC, US

Handling the Day to Day operations/activity. Maintain the company’s reputation for serving clients and customers with professionalism setting a standard of excellence.Develop and Manage Sub-Contractor relationships and performance as well as customer relationship/dispute resolution. Investigate customers concerns/complaints from clients and take steps to fix the issue and ensure it doesn’t occur again.Establish and retain cleaning contracts and customers and perform Account Inspections.Develop, Motivate and Support the Franchisees and daily Operations. To Conduct both initial and ongoing Franchise training activities as well as their development. Forward concerns to Franchise, giving solutions and follow up. Maintain Franchise Communication Logs.Understand and implement company policies and procedures. To both initiate and Assist in business development, support bid development and sell new business. Placement of accounts and perform New Account start-up procedures. Maintain working relationship with Suppliers, create and provide management reporting. Maintain/Create training materials curriculum.