Joe Orlich
Customer Success Manager | Fostering Long-Term Business Relationships in Tech | Retention Analyst & Strategist
- Role
- Technical Account Manager at Stripe
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Joe Orlich
As a Senior Customer Success Manager with over 7 years of experience, I specialize in driving revenue growth and enhancing customer satisfaction through strategic account management and data-driven decision-making. I have successfully managed multi-million-dollar portfolios, consistently achieving high retention rates and exceeding revenue targets by aligning customer solutions with business goals. My expertise in data analysis enables me to derive actionable insights that optimize product adoption, reduce churn, and identify growth opportunities across accounts. Through proactive lifecycle management, detailed business reviews, and close collaboration with cross-functional teams, I have consistently delivered measurable results, including increased net revenue retention (NRR) and account expansion.
Experience
Technical Account Manager
Feb 2025 — Present · San Francisco, CA, US
Education
University of California, Berkeley
Bachelor of Arts (BA), Psychology
2008 — 2012
Metis
Certificate in Data Science & Analytics
2019 — 2019
Chaminade High School
High School Diploma, General HS curriculum with additional focus on Catholism, and honors in math and sciences.
2004 — 2008
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