Joseph Onofrio

About Joseph Onofrio

Dedicated, motivated and experienced claim professional. Management responsibilities involved oversight and authority of over claim features in 47 states, with liability exposures of up to $25 million. Builds strong relationships at all levels within the organization as well as external agencies and carriers resulting in high quality client satisfaction. Strong organizational, communication skills with the ability to manage multiple tasks under pressure while consistently delivering exceptional results. • Oversight of the Litigation, General Liability, Workers Compensation, Property, Auto, No-Fault, and SIU Departments.• Assist in the development and implementation of company business plan.• Create annual operational goals, objectives, and budget for Claims Department.• Allocate financial and human resources to deliver consistent levels of quality in the most cost effective manner.• Leverage resources, technology, and processes through the use of predictive analytics and modeling to achieve innovation-driven results.• Establish and implement internal claim best practices for proper and consistent claim performance, compliance, and achievement of business goals.• Lead, develop, support, and mentor staff of claims professionals through ongoing feedback, training, metrics, and educational support.• Direct defense counsel on all litigated matters and approve all coverage decisions.• Develop and implement containment strategies to mitigate allocated and unallocated expenses.• Preside over roundtables involving claims that present significant exposure and/or verdict potential.• Attend mediations, arbitrations, depositions, and trials as necessary.• Keep abreast of regulatory, competitive, and technological changes that will affect the operations and profitability of the company.• Collaborate with Underwriting, Actuarial, Finance, and other stakeholders to ensure knowledge sharing on market trends, legal changes, and loss developments.• Negotiate vendor agreements, review corporate and reinsurance contracts.• Conduct Paratransit Conference for claims staff and defense counsel nationwide, which provides 10 hours of attorney CE credit.

Experience

1. Sr Director, Chubb North American Claims

   Chubb

   Jul 2022 — Present · Chicago, IL, US

Education

• Western Illinois University

  Bachelor of Science, Political Science

• Boston University

  Master of Science, Insurance Management

Skills

• Casualty
• Civil Litigation
• Commercial Litigation
• Professional Liability
• D&O
• Litigation Management
• Liability Analysis
• Commercial Insurance
• Personal Injury
• Insurance
• Torts
• Property & Casualty Insurance
• Claims Management
• Workers Compensation
• Claim
• Directors & Officers Liability
• Commercial Lines
• Legal Liability
• Arbitration
• Litigation
• Claim Investigation
• Mediation
• Inland Marine
• Product Liability
• Personal Injury Litigation
• Liability
• Excess
• Insurance Law
• Employment Practices Liability
• Claims Handling
• General Insurance
• Subrogation