Joseph Murphy

Loan Processor @First Savings Mortgage Corporation

McLean, VA, US

Manage and close an average of 15 loans per month, working with a variety of loan types, differing customer needs, and competing deadlines; processed over $50M closed and funded loans to date.• Thoroughly review borrowers’ loan applications to determine eligibility and identify potential risks; liaise between a variety of stakeholders (customers, loan officers, and external parties such as banks, insurance agencies, and settlement companies) to collect documentation from customers and ensure all investor requirements are met.• Provide guidance and assistance to customers through different stages of the loan application process; respond to customer inquiries through phone, email, and/or face-to-face interaction. Consistently receive positive customer feedback from post-closing surveys emphasizing collaboration and communication skills.• Leverage problem-solving skills to adapt to unexpected developments in the loan approval process; independently assess the situation, advise the customer on potential responses, and implement the appropriate resolution in a prompt fashion.• Selected by company leadership to work exclusively with the highest-grossing loan origination team at the company. Collaborate with team members to process loans and ensure timely closing.• Develop and implement process improvement measures, such as standardized email templates, to increase the efficiency and quality of customer service. Train new employees on such practices.