Joseph Muller

About Joseph Muller

Results-driven professional with a diverse background in customer service, marketing…

Experience

1. Customer Service Representative

   DXP Enterprises, Inc.

   Apr 2025 — Present · Charlotte, NC, US

   Provided exceptional customer service by responding to inquiries, processing orders, and resolving issues for industrial supply clients across multiple sectors.Acted as a liaison between customers and internal departments to ensure timely delivery and accurate fulfillment of product and service requests.Utilized ERP and CRM systems (e.g, Prophet 21, Salesforce) to manage customer accounts, track orders, and maintain detailed service records.Handled high call and email volume with professionalism, consistently meeting or exceeding performance metrics such as response time, accuracy, and customer satisfaction scores.Collaborated with outside sales representatives and warehouse teams to coordinate logistics and meet customer delivery expectations.Identified upsell and cross-sell opportunities, contributing to increased sales and improved customer retention.

Education

• York Technical College

  Diploma, Teleproduction Technology

  2011 — 2012

• 2004 Full Sail Real World Education

  Associate of Science in Recording Arts, Dynamics; Entertainment Business and Law, Computers and Math, and Music History

  2003 — 2004

Skills

• Audio Editing
• Audio Post Production
• Camera Operating
• Digital Cameras
• Video Production
• Video Editing
• Music Production
• News Packages
• Audio Engineering
• Recording
• Edius
• Pro Tools
• Enps
• Video
• Non-Linear Editing
• Sound
• Avid
• Editing
• Camera
• Videography
• Broadcast Television
• Broadcast Journalism
• Television
• Photography
• Voice Over
• Videographer
• Studio Recording
• Drums
• Broadcast
• Sound Editing
• Music
• P2
• Digital Photography
• Photojournalism
• Sports
• Web Video
• Social Media
• Professional Audio
• Sound Design
• Live Sound