Joseph Serrano
Bachelor\'s degree in Computer information Systems | Florida Gulf Coast University
- Role
- Device Technician at Lee Health
- Location
- Fort Myers, FL, US
- LinkedIn followers
- 500 followers
About Joseph Serrano
Hello, my name is Joseph Serrano! I am a recent graduate of Florida Gulf Coast…
Experience
Device Technician
Dec 2024 — Present · Fort Myers, FL, US
During my time at Lee Health, I was responsible for preparing/deploying hardware and software, building and deploying new systems, and supporting enterprise devices across the domain. I performed break/fix troubleshooting to quickly restore functionality, reducing downtime and keeping operations running smoothly. Within Active Directory, I managed organizational units (OUs), verified group memberships, and ensured proper device alignment with security and access policies. I also worked extensively with print management, including creating and optimizing print queues, updating universal print drivers, and configuring print server settings to improve reliability and efficiency. These experiences not only strengthened my technical expertise but also allowed me to make a direct impact on system performance, user productivity, and overall IT operations.
Education
Florida Gulf Coast University
Bachelor's degree
2020
Florida SouthWestern State College
Associate of Arts - AA
2018 — 2020
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