Joseph Mele

About Joseph Mele

Supply chain and logistics professional with broad-based, multidimensional core and ancillary skill set. More than two decades of progressive experience in combining supply chain and logistics expertise with sales support and market analysis. Proven success in providing exemplary supervision, international supply chain, intermodal operations, order fulfillment processing, shipping, receiving, and quality control services, while ensuring optimum employee productivity and a constructive, collaborative team atmosphere. Effective communicator to diverse groups. Consistent performer under ever-present tight deadlines. Strong technology skills. AREAS OF STRENGTHSupply Chain; Logistics; Procurement; Sales Support; Cost Control; Problem Resolution; Refrigerated Shipments; Scheduling; Market & Statistical Analysis; Order Fulfillment; Power BI; Inventory Management; Customer Service; CRM; Reporting; Team Building & Coaching

Experience

1. Sales Support Specialist

   Ocean Network Express

   Apr 2018 — Present · Rutherford, NJ, US

   Serve as point person supporting two sales representatives covering Eastern region of 12 states and DC. Oversee the development and execution of the day-to-day organization of Eastern regional sales support. Quote rates to assigned list of 22 major accounts.Provide total follow-up on 95% of all rate quotes within one hour, far exceeding expectations. Improved region’s overall sales productivity as governed by the CRM solution, generating new business opportunities and making key information available to customers.Conduct analysis of rate quote data to identify and differentiate high quote-to-booking-ratio customers, thereby helping determine time and territory management for sales reps.Enhanced the training function to improve the customer journey and advance sales efficiencies; oversee staff participation in training initiatives, including CRM, e-Commerce, and Power BI. Prepare customer RFQs; negotiate and manage customer service contracts.

Education

• King's College

  Bachelor of Arts (B.A.), Political Science and Government

Skills

• International Trade
• Logistics Management
• Freight
• International Shipping
• Shipping
• Rail Transport
• Transportation
• Operations Management
• Contract Negotiation
• Trucking Operations
• Transportation Management
• Third-Party Logistics (3pl)
• Freight Forwarding
• International Logistics
• Negotiation
• Customer Service
• Supply Chain Management