Joseph McNellis
Customer Advocacy Manager @BMO
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2022 — Present
Customer Advocacy Manager @BMO
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Manage a team who oversee the entire complaint process from start to finish. •Respond directly to External Agencies such as the CFPB, OCC, etc within defined regulatory timeframes. •Work closely with the C-level executives to manage customer concerns effectively and efficiently while keeping both the customer and the Bank’s best interests in mind in seeking resolution.
EDUCATION
2001 — 2005
Eastern Illinois University
Communications Studies
SKILLS
Operations ManagementInvestment BankingManagementMortgage BankingLong-Term Customer RelationshipsEmployee TrainingLeadershipRetail BankingConducting InterviewsMicrosoft OfficeSalesFinanceInvestmentsStaff DevelopmentCustomer ServiceHiring EmployeesSales Management
ABOUT JOSEPH MCNELLIS
Results-driven individual with 20 years of financial industry experience, including 17…
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