Joseph McCauley
Director Saas Implementation and Support @Samet Corporation
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WORK HISTORY
Director Saas Implementation and Support @Samet Corporation
Greensboro, NC, US
Responsible for corporate SaaS implementations, SaaS vendor and consulting management and relationships. Manage internal support for SaaS programs, including Procore, Buildr, Cosential, TrustLayer and DocuSign. Troubleshoot software integrations with end users and vendors and manage external consultants responsible for data management and integration programming. Review all SaaS legal contracts during implementations and renewals to negotiate costs, terms, and support with vendors. Manage support team for each SaaS solution in order to provide onboarding, just in time trainings, on-site trainings and project start up meetings. Evaluate impact of SaaS platform updates and feature updates on current systems, users and business processes to coordinate internal working groups of functional leaders to plan and implement process changes across operations. Work with functional user groups to develop requirements matrices for all new software or technology products. Facilitate corporate level conversations that move the overall organization and its affiliates in the direction of consistency, standardized processes and procedures.
EDUCATION
The University of North Carolina at Chapel Hill
Bachelor of Arts (BA), Management and Society
SKILLS
ABOUT JOSEPH MCCAULEY
Licensed North Carolina General Contractor with eighteen years of experience in the residential and commercial divisions of the construction industry. Includes operating a small family-run residential construction business, as well as managing processes, IT, systems and direct reports in a mid-size general contracting company.
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