Joseph Matteo
Customer Experience, Operational Excellence, and Digital Strategy Executive | Passionate About Delivering Business Outcomes and Driving Customer Satisfaction | Cross-Functional Leader | Relationship Builder | Storyteller
- Role
- Head of Customer & Service Provider Experience at Transformco
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Joseph Matteo
I am a strategy and operations leader focused on building, scaling, and transforming…
Experience
Head of Customer & Service Provider Experience
Apr 2025 — Present · Hoffman Estates, IL, US
Leading transformation of an in-home repair business. Aligning customer experience, technology, and operational strategy to drive profitable growth and national scalability. Overseeing customer and service provider operations while modernizing the business through digital innovation, automation, and data intelligence — building both systems and business partnerships that enable a faster, more transparent, and efficient service model. This includes launching a new nationwide 1099 Service Provider Program, designed to expand market capacity, improve flexibility, and achieve profit margin parity by creating a seamless experience for both customers and service providers.
Education
Drexel University
Bachelor of Science (BS)
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