Joseph Mathew
IT Infra & Apps Delivery Leader | Client Success |CXO Engagement | Global Team Management| Managed Services Executive |Cloud, DWS, Hybrid IT, Data Center and EUC
- Role
- Program Director - IT Infrastructure Practice at Wipro
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Joseph Mathew
Strategic and results-oriented IT Infrastructure & Application Services Delivery Leader…
Experience
Program Director - IT Infrastructure Practice
Mar 2021 — Present · Plano, TX, US
Leading multi-tower service delivery (Cloud, Data Center, Application, EUC, and Security) for top-tier U.S. financial institutions in a global delivery setup.• Build and maintain CXO-level engagement dashboards for performance and transformation governance. • Govern end-to-end delivery excellence, ensuring SLA adherence, cost optimization, and strategic transformation outcomes.• Driving Incident, Problem and Change management leveraging the ITIL framework and ITSM tools. • Scaled cross-functional delivery teams within 90 days to support critical programs using global talent networks• Manage cross-functional teams across 7 countries, driving operational agility, service innovation, and client satisfaction.• Spearheaded global Service Desk transition and delivery for 300K+ users, meeting performance, SLA and scalability goals.• Strengthened executive relationships through governance forums, strategic roadmaps, and innovation showcases.• Drove team engagement, mentoring, coaching, skill upliftment and innovation forums and achieving talent retention• Achieved 100% NPS and CSAT leadership through proactive governance, automation, and service quality improvements.• Champion Continuous Service Improvement (CSI) and talent up skilling initiatives, ensuring high retention and innovation culture.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.