Joseph Magnavita

Client Success Manager @iHeartMedia

Tampa, FL, US

Guide clients on how to precisely plan, measure and optimize their radio, podcast, social, display and streaming media using iHeart\'s media buying platform with a yearly sales goal of $10M- Conduct in-depth platform walkthroughs and trainings with technical and non technical stakeholders- File tickets via Jira to assist clients with technical problems and work with our various technical teams to ensure a quick efficient solution- Create synergetic account plans with clients, grounded on business objectives and goals, to generate short term and long term growth- Proactively identify and recommend products, solutions and optimization opportunities for clients at the upsell and cross-sell level with the main goal of driving measurable revenue- Use Tableau to view campaign results and transform complex datasets into clear, visual narratives that help clients quickly grasp key insights and make data driven decisions- Teach clients how to identify valuable insights and drive better business results using iHearts’s platform and products- Drive and measure value and retention metrics of clients such as volume trends, adoptions, retention/churn, and the health of the relationship while recording data in Salesforce- Partner with Client Success leadership and cross functional leaders to refine and optimize products and processes for greater efficiency on the team- Foster relationships with clients and vendors through continued learning of iHearts\'s product offerings and key differentiators- Ensure incidents within the iHeart\'s platform are addressed within established SLAs- Work cross functionally with sales, product, marketing, measurement and insights teams to aggregate and deliver best in class solutions for clients.

State University of New York College at Cortland

Bachelor of Science - BS