Joseph M.
Head of Outbound @Capita
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WORK HISTORY
Head of Outbound @Capita
Capita is the UK’s leading AI-enabled business process outsourcer, trusted by both public and private sector clients to deliver essential services at significant scale. Our work underpins the operations of government departments, local authorities, and some of the most respected private organisations, enabling their businesses to thrive and their customers and citizens to experience better outcomes every day.
EDUCATION
University of Lancashire
Fellowship, Lean Implementation
ABOUT JOSEPH M.
Strategic and inclusive manufacturing operations leader with wide span of experience Europe wide driving performance, efficiency, and innovation across Manufacturing environments. I have led multimillion-pound cost-saving initiatives, delivered national-scale projects (including NHS and Council Tax campaigns), and overseen major machinery upgrades—all while improving quality, reducing waste, and boosting team resilience.My career spans global Lean deployments, operational turnarounds, and workforce development. From Amazon to Vistaprint to Capita, I’ve built a reputation for solving complex problems, embedding sustainable systems, and leading with empathy. I’m passionate about inclusive hiring, mentoring future talent, and creating workplaces where people thrive. ENEI National Award Winner for Disability Inclusion Lean Manufacturing Expert | OEE Optimization | Asset Strategy Advocate for SEN employment and community engagementLet’s connect if you are looking for an inspiring MD or interested in operational excellence, inclusive leadership, or transforming manufacturing through smart systems and people-first strategy.I am keen to further develop my professional network and knowledge share I can be contacted via
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