Joseph Lorenz
Operations Leader | Integrating Cruise, Airline & Mobility Logistics | Launching Scalable Transportation and Travel Solutions at Metropolis Technologies
- Role
- Operations Manager at Metropolis Technologies
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Joseph Lorenz
Building the future of connected travel — linking cruise terminals, airports, and cities through smart mobility operations.As an Operations Manager for Metropolis I lead cross-functional mobility and logistics operations integrating Cruise, Airline, and Urban Transportation systems under the Metropolis Technologies platform. My focus is on launching and scaling data-driven programs — from Remote and Onboard Airline Check-in (RAC/OAC) to trucking and port logistics — that connect travel, parking, and mobility infrastructure into one seamless experience.Partnering with Port Authorities, airlines, cruise lines, and longshore/union leadership, I ensure operational alignment, compliance, and partner success across multiple cities and travel nodes.Key Highlights: •Spearhead multi-agency operations with cruise, airline, and port partners — delivering 99%+ launch success and operational continuity. •Build strategic relationships with Port of Seattle, TSA, ILWU, and airline stakeholders to streamline workflows and compliance protocols. •Direct end-to-end program launches and scaling for OAC/RAC and mobility logistics across the West Coast. •Implement data-driven reporting and KPI/OKR’s improving visibility and decision-making amongst partners, employees and stakeholders. •Champion a safety and accountability culture, mentoring teams and ensuring readiness for regulatory and stakeholder audits. •Improved partner satisfaction through proactive communication loops and transparent reporting linking union, port, and airline KPIs. •Directed logistics programs handling hundreds of thousands of annual passengers and baggage transfers, ensuring safety, compliance, and efficiency.
Experience
Operations Manager
Oct 2025 — Present · Seattle, WA, US
As an Operations Manager at Metropolis Technologies, I lead cross-functional logistics and mobility operations integrating Cruise, Airline, and Urban Transportation systems. My role focuses on uniting technology, partnerships, and field execution to deliver scalable, data-driven mobility solutions.I oversee full-cycle operational delivery — from Remote and Onboard Airline Check-in (RAC/OAC) programs to trucking logistics and cruise-port coordination — ensuring excellence across every stage of the traveler and cargo journey. By building trusted partnerships with Port Authorities, airlines, cruise-line shore teams, and longshore unions, I align operational success with stakeholder goals and regulatory frameworks.Key Responsibilities•Stakeholder & Partner Engagement:Build and sustain collaborative partnerships with Port Authorities, airline station managers, cruise-line shore operations teams, and union/longshore leadership to ensure smooth program launches and ongoing operational alignment.•Operational Leadership:Direct daily operations across Cruise, OAC/RAC, and Trucking verticals, ensuring performance, safety, and service consistency across multiple terminals and airports.•Program Launch & Execution:Lead new project rollouts — from site selection, partner onboarding, and compliance certification to staffing, technology integration, and live activation.•Union & Workforce Coordination:Liaise with ILWU and IAM unions, balancing contractual obligations with operational flexibility to sustain productivity, fairness, and safety.•Performance Management:Define and track KPIs for throughput, cost efficiency, and customer satisfaction; implement continuous improvement frameworks to enhance operational precision and partner confidence.•Regulatory Compliance:Ensure adherence to TSA, CBP, Port, and Airline standards through regular audits, documentation, and stakeholder review sessions.
Education
University of Washington
Certificate , Facilities Planning and Management
2020 — 2021
Washington State University
Bachelor's degree, Political Science and Government/ Pre-Law
2007 — 2012
Skills
- Time Management
- Microsoft Office
- Social Networking
- Logistics Management
- Mobile Applications
- Powerpoint
- Microsoft Excel
- Public Speaking
- Airlines
- Event Planning
- Communication
- Customer Service
- Microsoft Word
- Team Leadership
- Call Centers
- Social Media
- Leadership
- Legal Research
- Management
- Airports
- Teamwork
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