Joseph Lambert

Vice President of Revenue - Customer and Partner Experience

Role: Vice President of Revenue - Customer and Partner Experience at ExtensisHR
Location: Hillsborough, NJ, US
LinkedIn followers: 500 followers

About Joseph Lambert

Experienced Operations Manager with a demonstrated history of working in PEO/HR/Payroll, and Events Services industries. Strong professional skilled in Project Management, Talent Management, Compliance, Employee Benefits Design, Event Planning, Budget Management, Strategic Planning, and Employee Engagement.

Experience

Vice President of Revenue - Customer and Partner Experience
ExtensisHR
Jul 2025 — Present · Woodbridge, NJ, US
In my current role at ExtensisHR, I lead cross-functional initiatives to strengthen client and broker relationships, with a core focus on driving customer retention and maximizing client lifetime value. I serve as a strategic connector between our broker network and customer service teams, aligning efforts to deliver exceptional service and sustainable growth.Key responsibilities include:Leading end-to-end customer retention strategies in collaboration with Account Managers, HR Managers, Payroll, and other service teams.Enhancing the client experience across the entire lifecycle—from onboarding through renewal—by aligning services with evolving client goals.Strengthening broker partnerships through transparency, shared accountability, and strategic alignment to turn brokers into long-term advocates and revenue partners.Managing key revenue levers such as upsell strategies, benefit renewals, risk mitigation, and service delivery programs.Championing proactive engagement and streamlined lifecycle management to fuel higher retention and referrals.

Education

DeVry University
Bachelor of Business Administration - BBA, Technical Management/Human Resource
2018 — 2019
Strayer University
Business Administration and Management, General

Skills

Direct Sales
Recruiting
Benefits Administration
Account Management
Event Planning
Onboarding
Sales Process
Hris
Employee Engagement
Team Building
Management
Performance Management
Human Resources
Project Management
Marketing
Talent Management
Employee Benefits
Employee Relations
Strategic Planning

Contact information

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Work email
•••••@extensishr.com
Personal email
•••••@•••••.com
Direct dial
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Current company

ExtensisHR

Human Resources Services · 348 employees · Founded 1997 · Iselin, New Jersey, United States

ExtensisHR, one of the largest Professional Employer Organizations (PEOs) in the U.S., is looking for talented people to join our team! If you want to contribute your talents, make a bigger impact, and be part of the growing PEO and HR services industry, we are interested in talking to you. Together with our experienced professionals, you can help us deliver on our brand promise of helping our customers grow their business by simplifying HR. Our offerings include personalized services and solutions for HR, employee benefits and retirement plans, payroll and taxes, employer risk, compliance, and employee management. We manage over $3 billion in employment-related costs annually and offer our clients one of the highest levels of customer service in the industry. Come join a growing business and team! For more information, please visit www.ExtensisHR.com or visit our G2 page and see what our customers are saying: https://www.g2.com/products/extensishr-extensishr/reviews.

extensishr.com

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