Joseph Kurtz

About Joseph Kurtz

Influential, award-winning leader with an outstanding record of success delivering the promise of superior service and operational excellence over 19 years in the fast-paced and evolving telecommunications industry. Excellent interpersonal and communication skills with a proven ability to partner with individuals at all corporate levels. Passionate about diversity, inclusion, and bridging the generational differences in the workforce to create value for customers, employees, and shareholders. Created leadership/employee development programs and curated training curriculum impacting 15k business professionals in 16 contact centers to maximize success in current and future roles. Recognized for effectively utilizing an empowering, participatory management style that promotes teamwork, accountability, continuous improvement and business results, my career has encompassed multiple disciplines of increased responsibility. Experience includes positions in financial services, learning and development, sales, customer relationship management and retention, customer service, and business/government customer operations. Currently a Senior Manager of business operations for the Verizon Business Group. Directly leads a team of 8 senior analysts that support initiatives related to performance execution and reporting, budget, go-to-market launches, employee engagement, systems support, facilities management, and center communications. Drive and oversee the organizational strategy of over 30 managers and 400 employees with a strong focus on excellence in both performance results and operational efficiencies. Colleagues describe me as an innovative, creative, forward-thinking, and strategic leader who can be relied on to deliver projects and solutions that support maximum returns on business investments.

Experience

1. Operations Manager

   Verizon Business

   Apr 2020 — Present · US

Education

• Westminster College (PA)

  Bachelor’s Degree, Political Science and Government

  1996 — 2000

• Strayer University

  Master of Business Administration - MBA, Operations Management, Summa Cum Laude

  2011 — 2018