Joseph Kocher
Engagement Manager & Product Owner @ Deque Systems | Scrum Master Certified
- Role
- Engagement Manager & Product Owner at Deque Systems, Inc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Engagement Manager & Product Owner
Sep 2022 — Present · Herndon, VA, US
Partners with enterprise customers by implementing and executing their accessibility projects, delivering $3.8M in customer revenue in 2024, ranking #1 among 16 Engagement Managers through strategic relationship building and client advocacy across Fortune organizations. • Achieves net retention rate of 98% of renewal of Deque’s products and services. • Partners closely with CTOs, PMOs, and Product Management teams across large, global, and complex organizations, serving as trusted advisor and primary point of contact for accessibility service deliveries and technical product implementations.• Leads design and implementation of \"Accessibility Awareness Lab” program by designing, organizing, and executing all aspects of this in-person service delivery. Facilitated 9 events across the United States, garnering over $200K in services revenue.• Executes quarterly business reviews with enterprise stakeholders, developing client-specific partnership plans aligned with business goals while proactively identifying risks, opportunities, and expansion potential through performance analytics. • Advocates for customer needs to Product Management and Services leadership, serving as Voice of Customer while partnering with internal teams to deliver innovative solutions through consultative relationship management. • Delivers comprehensive performance insights and ROI reporting to enterprise clients, translating customer feedback into actionable insights for program optimization, retention, and partnership growth.
Education
Wilmington University
Master of Business Administration - MBA, Organizational Leadership
Saint Joseph's University
Bachelor of Science - BS, International Business & Spanish
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