Joseph Kirasich
Salesforce Expert
- Role
- Senior Business Analyst at Tata Consultancy Services
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Business Analyst
Oct 2017 — Present · Austin, TX, US
Successfully released enhancements to Sales Cloud and Service Cloud Salesforce implementations for clients in the Banking, Pharmaceutical, Airline Cargo Shipping, and Health Insurance industries.Liaison between Business owners and development team, capturing desired functionality through users stories and translating to technical requirements.Engaged Business owners to define their needs, provide suggested solutions, and estimate hours to deliver projects within agreed upon timelines.Collaborated with developers onshore and offshore, to debug current apex functionality and modify code to achieve new desired results.Configured Salesforce structures, permissions, and processes to achieve desired functionality.Managed backlog and current sprint work utilizing tools such as Copado, Azure, Agile Accelerator, and Jira.Administered Salesforce org for client, managing user provisioning, ensuring that users have the correct access and group membership. Troubleshoot reported issues to help correct processes or user error.Preparation is key to being successful, whether that be for meetings or production releases. Joseph achieves positive results through defining meeting objectives, distributing documentation, and clear and concise communication.Distributed weekly org wide email on enhancements to company\'s Salesforce functionality, upcoming trainings, and other Salesforce related news.Continually expanding Salesforce knowledge through new Salesforce Certifications, Trailhead courses, and staying up to date with new release functionality.
Education
Baylor University - Hankamer School of Business
Bachelor of Business Administration (BBA), Management Information Systems
2008 — 2012
Skills
- Databases
- C++
- Business Analysis
- Salesforce.com
- Web Design
- Javascript
- Sharepoint
- Agile Methodologies
- Programming
- Project Management
- Java
- Configure, Price, Quote
- Html
- Saas
- Sql
- Xml
- Cpq
- Bigmachines
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