Joseph Kelly
Senior Service Delivery Manager @Experian
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WORK HISTORY
Senior Service Delivery Manager @Experian
Senior Service Delivery Manager responsible for the end-to-end delivery of all RUN services for four major banks.Key Responsibilities:Maintain a service relationship with direct client contacts.Construct Monthly Service Packs using data from Power BI and ServiceNow tools.Explain complex issues to stakeholders, lead conflict resolution, and manage escalations.Influence and provide recommendations to senior-level stakeholders both internally and externally.Sign off on all major projects going live and support small-scale changes related to the client.
SKILLS
ABOUT JOSEPH KELLY
A highly motivated, results-driven service professional with over 20 years of experience…
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