Joseph Ibrahim

About Joseph Ibrahim

I am a proven Hospitality Operations Leader with over 15 years of experience and adept at managing large departments and teams in hotels with up to rooms. In my years of experience I have demonstrated the know how to evaluate situations, identify challenges and then achieve goals established with constructive communication from both colleagues and staff. Senior management and staff members describe me as skilled and well-versed in effectively responding to a variety of situations from power blackouts to individual mentoring. Areas of Expertise: Housekeeping Management Staff Development Departmental Communications Empathic Banquet Management Operations Systems Scheduling Room Management Team Leadership Relationship Management Solution Oriented Microsoft Suite To the Marriott Marquis in New York City: • In order to ensure readiness of 50 rooms when a blackout hit several blocks including the Marriott, I organized and inspired shift-changing and in some cases panicked staff, I assisted the housekeepers in the actual rooms and ultimately walked only five guests to the nearby Edition; all other guests were fully accommodated. • When I took the position as the overnight MOD I spotted trend of Elite guests not getting appropriate rooms; documented issue in Excel that illustrated problem and then worked with my senior desk agents to improve communications resulting in guests assigned rooms they had expected (with few exceptions) and improved scores (check-in experience 65.3 to 67.8 and intent to recommend 58.9 to 59.6). • I detected issue that some of a group’s rooms were not ready by 4pm while others were ready at the last minute. To investigate this concern I had met with rooms controller to review booking process, addressed concerns of housekeeping staff and established new process of printing group arrival lists each morning. This had a positive effect on timeliness, productivity and multiple team’s improved morale.

Experience

1. Housekeeping Manger

   Marriott International

   Aug 2021 — Present

   I stepped in to a Housekeeping Leadership role to continue my journey in learning Housekeeping in Luxury. In this role in enjoy Guiding a team to deliver an exceptional luxury experience for our guests while providing dedicated care and support to our Ladies and Gentlemen. As the Housekeeping Manager:• Manage all facets of the team: Housemen, Front of the House Cleaners, Laundry, Room attendants and operations coordinators.• Ensure that all rooms are inspected for our guests so that they have the highest level of cleanliness.o Assisting in developing our GXP software making use of the features to assist the department, ensuring best possible time delivering amenities room inspection guidelines and training managers on procedures Developing procedures for inputting and keeping track of engineering defects for our rooms and general space. Developing procedures on keeping track of special project necessities for our rooms and general spaces.• Work with overnight MOD to ensure work is being completed and cleanliness of the front of house heart of the house is maintained.• Complete weekly schedule for all our ladies and gentlemen in the housekeeping team.

Education

• Sacred Heart University

  Bachelor's degree, Business Administration and Management, General

  1991 — 1997