Joseph Hornagold

Technical Support Manager @Informa TechTarget

Denver, CO, US

I successfully facilitated the onboarding and implementation of TechTarget\'s products, resulting in improved client engagement and satisfaction. • Spearheaded project management for functionality migrations and upgrades, ensuring smooth transitions and minimal disruptions. • Established a feedback loop with the product team, enhancing product offerings based on client needs and experiences. • Cultivated strong customer relationships, leading to increased renewals and expansion opportunities.

Northern Illinois University

Bachelor's degree, Health and Business Managment