Joe Haviland
Veteran | Product & Program Leader | Global SaaS | Strategy & Execution | Customer Experience | Portfolio & Roadmap Driver | API & Platform Security | AI-Powered Solutions
- Role
- Senior Product Manager at Bandwidth Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Joe Haviland
As a Senior Product Manager at Bandwidth, I lead cross-functional teams to build practical, user-friendly solutions that power customer engagement in the cloud communications space. I bring over 15 years of experience spanning product leadership, technical program management, and operations—shaped by roles in SaaS, telecom, startups, and the U.S. Navy.Throughout my career, I’ve delivered scalable platforms, improved customer experiences, and driven measurable business outcomes. I’ve led initiatives like automating onboarding workflows, modernizing billing infrastructure, embedding AI-driven chatbots, and launching enterprise-grade identity features—all while aligning internal teams and executive stakeholders around shared goals.Before tech, I served 11 years in the U.S. Navy, rising to Chief Petty Officer and leading global communications for special operations units. That experience taught me how to lead under pressure, navigate ambiguity, and unify diverse teams to execute with precision.I thrive at the intersection of business needs, technical systems, and customer experience. Whether I’m modernizing legacy tools or scaling new capabilities, I focus on clarity, collaboration, and turning strategy into real, usable outcomes.Now, I’m focused on solving complex platform challenges at scale, helping teams move faster with purpose, and mentoring the next generation of product leaders.
Experience
Senior Product Manager
May 2023 — Present · Raleigh, NC, US
Domain owner for the Bandwidth App and API product experiences. Managing a team of platform product managers, overseeing decision-making, software delivery, and the go-to-market strategy for the customer user interface, identity and access management, and developer experience teams. Establish and communicate the unified roadmap for Bandwidth’s global portal, regularly briefing executives on progress and milestones.
Education
Coastline College
Associate of Arts - AA, Electronics and Electrical Technology
2015 — 2016
University of Maryland Global Campus
Bachelor of Science - BS, Business Administration and Management, General
2017 — 2025
Coastline College
Associate of Arts, Electronics
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