Joseph Haller
Senior Manager, Warranty Services @Mercedes-Benz USA
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WORK HISTORY
Senior Manager, Warranty Services @Mercedes-Benz USA
Jacksonville, FL, US
Responsible for overall Warranty operations in the US. Lead a team of 26 professionals who ensure dealership compliance with MBUSA\'s Warranty Manual as well as MBAG\'s Warranty Manual Wholesale through- 1st Level Dealer Support - Claim Review - Warranty Controlling - Warranty Audit - Policy Administration & Communication - Reporting - Warranty Training - Warranty System(s) Management - Reverse Logistics (Warranty Parts)- Warranty Parts Testing & Analysis In addition to my Warranty responsibilities I have a number of facility related responsibilities including-Overseeing Environmental Health & Safety (EHS) activities for Engineering Services (Fire Warden, HazMat shipping, facility / equipment safety inspections)-Assisting the Director’s office in oversight for facility improvements, construction and maintenance projects
EDUCATION
Lincoln Tech
Automotive Technology
Fairleigh Dickinson University
Automotive Enterprise
ABOUT JOSEPH HALLER
Automotive aftersales leader with more than 24 years’ experience specializing in warranty compliance, audit, cost controlling, dealer relations and technical support. Proven success in leading cross-functional teams as well as leading the implementation of global initiatives in the US market.
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