Joseph Fabiani

Performance Specialist @Fabspeed Motorsport

Philadelphia County, PA, US

Established and maintained trusted customer relationships to conduct detailed assessments of auto parts, develop customized proposals, and drive end-to-end sales cycles for $12M in annual revenue - Managed account planning sessions to understand new business opportunities on existing accounts, proactively anticipate barriers to retention, and originate upsell and cross-sell opportunities, leading to + 13% account growth- Served as the primary customer liaison for all escalated complaints or inquiries to provide reliable technical assistance, explain key product functionality and features, and apply excellent conflict resolution skills to mediate issues- Advocated the brand with customers to cultivate trust and reliability and negotiated contracts of up to to consolidate the company’s position as an industry-leading performance parts manufacturer for exotic automobiles- Built a lead generation to source prospects from both online and offline channels, most notably developing a high-quality funnel via social media (Facebook) car enthusiast groups to garner $100k+ in monthly sales- Collaborate with front office staff and manufacturing teams to ensure timely order fulfillment, process purchase orders, and maintain credit note records to track costs and restocking fees for returned and/or exchanged products

Elon University

International Business & Marketing, International Business

Elon University

International Business and Marketing, Specialized Sales, Merchandising and Marketing Operations