Joseph Demauro

About Joseph Demauro

A transit professional with over 25 years of experience in project planning, field investigations, bus operations notifications, community relations, customer service & computer database environments. Skills in developing bus stop & bus shelter projects based on emerging bus services. Serve as the Program Advocate advancing the interests of the Bus Stop Sign & Shelter programs.

Experience

1. Senior Field Representative

   NJ TRANSIT

   Jul 2007 — Present · Newark, NJ, US

   Responsible for developing comprehensive bus stop plans in Bergen County & Mercer County. Maintain the bus stop inventory for over 3,500 locations.Ensure that bus stop proposals meet NJDOT traffic safety guidelines. Encourage larger bus stops for articulated bus routes in Bergen County.Provide assistance to public officials to help alleviate traffic and parking problems. Recommend bus stop locations and passenger amenities.Provide draft resolutions to public officials for the establishment of bus stop locations. Track the status of resolutions with Excel spreadsheets.Ensure that public officials follow the NJDOT process for state highway bus stop proposals. Assist NJDOT traffic investigators with state highway traffic investigations & the Traffic Regulation Order (TRO) process. Demonstrate proficiency in geographic information systems (GIS). Capable of creating maps for bus stops plans through the Transit Maps program. Created large scale maps for bus stop investigations.Manage customer service complaints concerning bus stop issues. Travel to various locations to investigate bus stop issues. Assist supervisor in Support Force customer service answers to bus stop issues.Capable of working under pressure addressing bus stop problems as they arise. Create plastic signs for changing bus stop conditions. Send out bus stop notices to agency officials. Responsible for the bus stop records in the Bus Stop Inventory (BSI) database program for Bergen County & Mercer County bus stop locations. In charge of recording the proper bus stop material, street jurisdictions, and landmark/addresses in the BSI database for designated bus stop locations. Responsible for scanning documents for each bus stop record and attach scanned files to the BSI database for each bus stop location in Bergen County & Mercer County. Responsible for maintaining digital photos for each bus stop in Bergen County & Mercer County. Responsible for editing field investigation photos.

Education

• Ralph R. McKee Vocational & Technical High School - Staten Island, New York

  Electrical Engineering

  1981 — 1985

• City University of New York-College of Staten Island

  Bachelor of Arts (B.A.), Sociology Concentration- PUBLIC ADMIN. Minors: 1. Business Finance, 2 INTL. Studies & 3. Pol. Sci.

  1985 — 1990

• New York University

  Masters of Urban Planning (M.U.P.), Transportation Infrastructure Planning

  1990 — 1992

Skills

• Geographic Information Systems (Gis)
• Multi-Project Management
• Bus Operator Forums
• Ada Compliance
• Municipal Law
• Transportation
• Shpo
• Bus Stop Planning
• Elderly Passengers
• Mercer Cnty. Bus Stops
• Customer Service Forums
• Traffic Studies
• Traffic Investigation
• Government
• Bergen Cnty. Bus Stops
• Investigation
• Program Awareness
• Customer Service
• Municipalities
• Government Relations
• Contract Management
• Streetscape
• Bus
• Public Transport
• Business Development
• Product Development
• Traffic Safety
• Photography
• Labor Management
• Operations Management
• Planning
• Labor Relations
• Community Outreach
• Traffic Analysis
• Communication
• Data Entry
• Team Building
• Municipal Presentations
• Njdot Traffic Guidelines
• Project Planning