Joseph Choi

About Joseph Choi

Results-driven IT Infrastructure & Operations Leader with 11+ years of hands-on experience in telecommunications, network deployment, data center builds, and enterprise systems — delivering mission-critical reliability in high-stakes, regulated environments.Currently serving as Senior Infrastructure Technician at Insight Technologies, I lead multimillion-dollar SAP S/4 HANA cloud and network infrastructure projects: planning deployments, managing change requests in ServiceNow (SNOW), ensuring SLA compliance, and coordinating 24×7 operations across North America data centers. As North America SME, I mentor junior technicians, deliver hands-on training, standardize troubleshooting and processes (including NetApp storage systems), and drive continuous improvement through root-cause analysis (RCA) and preventive actions.I own end-to-end asset lifecycle management for SAP environments — accurate tracking, optimized reuse/recycle/remarketing, end-of-life (EOL) coordination with Sales/SAP/Tenor teams, secure HDD destruction with strict security protocols, and detailed record-keeping for compliance and audits. I regularly join executive quarterly KPI and sales review calls with senior leadership and CEOs, contributing operational insights, support trends, and team impact data to inform strategic decisions.Previously, I led large-scale infrastructure deployments at Stealthcom Solutions — including structured cabling (OSP fiber up to 864-count backbone, MPO/MTP, copper), hardware racking/stacking, power/cooling coordination, and end-to-end testing/validation (OTDR, VFL, bi-directional certification) at Microsoft hyperscale campus in Wyoming.CompTIA Security+ CE | NetApp Certified (NCDA/NCIE – expired)| Dell Cloud Infrastructure Foundations | Insight Flight Academy Level 2 graduatePassionate about building resilient, compliant systems, mentoring teams, and driving operational excellence. Open to opportunities in infrastructure leadership, asset management, configuration management, data center operations, or platform ownership — especially roles leveraging cleared experience in defense, enterprise, or cloud environments.Let’s connect if you’re working on high-reliability IT projects or building the next generation of mission-critical infrastructure.#ITInfrastructure #DataCenter #SAP #ServiceNow #AssetManagement #ConfigurationManagement #ColoradoSprings

Experience

1. Sr Infrastructure Technician

   Insight

   Oct 2023 — Present · Colorado Springs, CO, US

   In my present role, I support large-scale projects, ensuring we meet client Service Level Agreements for SAP Cloud deployments. Collaborating with teammates, I help maintain round-the-clock support for the SAP Data Center, delivering top-tier services cost-effectively. I\'ve standardized operations across 2 SAP Data Centers and liaised with the automation team to provide robust technical support. My role involves planning change requests and deploying cloud systems that focus on customer needs. I offer insights to senior management, coordinate staff activities, and emphasize process improvements and best practices. I also manage projects using tools like SharePoint and Power BI, always aiming to implement IT initiatives that back our business strategy. Lastly, I advocate for strategically applying tactical procedures to boost operational effectiveness, profitability, and service quality.Key Accomplishments: Upheld CompTIA and NetApp Certification and leveraged my expertise to train colleagues on emerging software and technologies. Fostered a culture of quality and innovation, ensuring secure technological benefits with minimal disruption. Earned the Insights Teammate Spotlight award in August 2023.