Joseph Chasse
- Role
- Monitored Platforms Manager at Diversified
- Location
- East Hampton, CT, US
- LinkedIn followers
- 500 followers
About Joseph Chasse
Experienced Global Services Leader with a demonstrated history of working in the…
Experience
Monitored Platforms Manager
Nov 2022 — Present
Management of deployment, development and service delivery of our PULSE Managed service platforms which proactively monitor AV, IT, UC, and Digital Signage systems - Manages a team of development and deployment engineering specialists responcible for deploying monitoring solutions, maintaining those solutions and driving continuous expansion of our capabilities to best monitor our end customer environments - Oversee the strategy, roadmap, and goals for PULSE Managed Services offer development - Provide knowledge and support to sales leads, partaking in sales presentations demonstrating the PULSE offering and value-add - Provide knowledge and support to customer success teams, developing and maintaining reporting standards to show system and technical support performance metrics and end customer ROI - Oversee remote preventative maintenance efforts including firmware and configuration management following pre-defined change management procedures [Acquisition of HB Communications]
Education
H C Wilcox Regional Vocational Technical High Sch
Certified, Industrial Electronics Technology/Technician
2009 — 2012
CT State Tunxis
Associate’s Degree, Computer Systems Networking and Telecommunications
2012 — 2014
Skills
- Computer Hardware
- Management
- Event Management
- Djing
- Leadership
- Social Media
- Event Planning
- Microsoft Office
- Customer Service
- Sound
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