Joseph Cassidy

Sales Support Customer Service Representative @The Boelter Companies

Milwaukee, WI, US

Delivered top-tier customer service and support to both sales teams and clients, ensuring a high level of satisfaction- Managed a high volume of emails and tasks autonomously, demonstrating exceptional organizational skills- Processed customer orders via phone, email, EDI, and chat, ensuring accurate, timely delivery and proactive follow-up, including management of backorder and open order reports- Utilized SAP system to enter orders, check availability, pricing, and delivery requirements, ensuring accuracy and completeness- Resolved order fulfillment issues and product functionality concerns, including UPS tracking, freight quotes, rush orders, and credit inquiries- Followed through on customer issues from start to finish, requiring outbound calls and multiple points of contact to ensure resolution- Collaborated with customers, internal graphics teams, and suppliers to create accurate art proofs and revisions for production- Communicated with sales and purchasing teams to address potential product and sales issues in a timely manner- Effectively handled problem resolution related to customer complaints, order discrepancies, and delivery issues.

Kent State University

Bachelor of Business Administration (BBA), Business Administration and Management, General