Joseph Brown

About Joseph Brown

A dedicated IT leader with extensive experience in program management, process optimization, and team empowerment, I am passionate about driving innovation through collaboration and fostering a culture of gratitude, accountability, and ambition. Let me help elevate your organization to new heights of customer satisfaction and sales growth.#ITLeadership #Innovation #TeamEmpowerment #KindnessLeadership #EmpathyLeadershipDrawing from my solid background in Senior Management and Delivery Management, I excel at creating environments that empower teams and deliver outstanding results. My expertise lies in structuring program approaches, managing resources, and driving financial success in a range of industries, including Technology, Financial Services, and Healthcare.As a strategic leader, I focus on achieving exceptional outcomes through continuous communication, sophisticated change management principles, and diligent execution of status reporting. My experience in driving continuous improvement in processes, operational support, and resource optimization has led to increased productivity, client satisfaction, and cost savings.I have successfully contributed to the growth of the Program Management function by mentoring and continuously improving upon program methodology. My diverse skillset includes Client Services, Senior Management, Leadership, Business Process Improvement, Risk Management, Communications, Delegation, Creative Problem Solving, and Trustworthiness.My approach to problem-solving involves inspiring and leading teams to tackle complex business and technical issues. I am passionate about guiding organizations through gratitude, ambition, kind candor, empathy, accountability, kindness, and patience.Specialties: Client Success, Strategic Operations, Program Management, Project Management, Resource and Forecast Management, Budgeting and Planning, Continuous Improvement, Agile Methodology, and SDLC.

Experience

1. Program Manager

   Infocenter

   Aug 2023 — Present

   Serve as a senior delivery consultant for clients seeking to modernize their operational strategy, contact center performance, and customer experience through ServiceNow transformation. • Negotiate and prepare contracts, taking into account financial conditions, available resources, and specific contractual requirements.• Develop new business opportunities and expand product line to drive growth.• Ensure strict adherence to master plans and schedules; devise solutions to address program challenges.• Effectively manage and direct team members from various departments involved in the program.• Guarantee the timely and budget-compliant completion of projects.• Key advisor to program teams on project management, task execution, and operational strategies.• Trained Operations Contract Consultant.

Education

• PennWest Edinboro

  BA, Speech Comm PR

  2004 — 2008

• Tri-State Business Institute

  NA, Computer Programming/Programmer, General

  2002 — 2003