Joe White

About Joe White

I’m an executive leader in customer experience, sales, and operations with a proven record of transforming contact centers into growth engines that drive revenue, retention, and customer satisfaction.Over the course of my career, I’ve led teams of 500+ associates and managed $150M+ in sales revenue and $25M+ budgets, consistently delivering results for Fortune 500 companies, private equity-backed organizations, and growth-stage businesses.My expertise includes: • Contact Center Transformation & Scaling – built and replicated high-performing models across five companies, impacting millions of customer interactions annually. • Revenue & P&L Growth – drove double-digit revenue increases, improved margins through automation and staffing models, and launched outbound sales channels generating $500K+/month. • Customer Experience Leadership – raised CSAT scores to 95%, improved NPS by over 250%, and implemented AI-driven tools resolving 60%+ of inquiries. • Digital & AI Innovation – led CRM, dialer, and AI deployments (chat + voice), modernizing tech stacks while reducing cost-per-contact and enabling sustainable growth. • People & Culture Development – cut attrition by 70% YoY, built succession pipelines, and cultivated employee engagement scores exceeding 90%.I thrive at the intersection of strategy and execution, partnering with C-suites and investors to deliver scalable, PE-ready operating models. My passion lies in building customer-first organizations that accelerate growth, foster engaged teams, and deliver measurable enterprise value.

Experience

1. Vice President of Customer Experience, Phone Sales, and Governance

   Mood

   Jan 2026 — Present

Education

• The University of Arizona Global Campus

  Master of Business Administration - MBA, Business

  2020 — 2021

• National University

  Bachelor's degree, Business and Management

  2018