Joseph Bishop
Client Success Manager @Symcor
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WORK HISTORY
Client Success Manager @Symcor
In this role I work as a client advocate and fosters a client centric culture within Symcor-I work in partnership with all levels and departments of Symcor and closely with the Client Success Senior Manager of the accounts that I handle-Act as the primary point of contact to facilitate the resolution of client inquiries, billing issues, process clarifications, complex escalations, and urgent service delivery challenges. Ensuring that issues are resolved with care and urgency leading to exceptional client experience-Identify service delivery trends, gaps related to processes, reporting or data integrity, and customer pain points and make recommendations to streamline, improve and automate processes that will enhance delivery for exceptional Client business experiences and optimize service delivery processes-Prepare Monthly Governance level Client Meetings. In these meetings present KPI targets and business results to continuously improve business operations, and to further develop key relationships. Document, maintain and track meeting notes and actions and ensuring timely uploading to a central artifact repository.
EDUCATION
Saint Mary's University
Business/Commerce, General
ABOUT JOSEPH BISHOP
Experienced Manager with a demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Banking, People Management, Leadership, and Financial Reporting.
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