Joseph Fowler
I help tax departments optimize indirect tax operations & implementing the right tax technology to streamline processes, improve efficiency, and drive long‑term operational success. Manage 7.5 Million in spend for 2026.
- Role
- Customer Success Executive at Thomson Reuters
- Location
- Winchester, CA, US
- LinkedIn followers
- 500 followers
About Joseph Fowler
I am a seasoned Customer Success Executive with over 10 years of experience in CS / CX.I am passionate about creating incredible customer experiences. I act as a trusted advisor and advocate for customers, understanding their needs and issues, and driving collaborative efforts to align with their business goals.I have a proven track record of delivering high-touch account management, retention and renewal strategies, business value creation, and voice of the customer feedback. I have earned multiple certifications and awards for my performance, including the Customer Success Top Gun Award for Q2 CY22 while working as a Customer Success Executive for the Managed Cloud Services team at Red Hat. I also serve as an Advisory Board Member for the Customer Experience Management Program at UC Irvine, and Leadership in Transformative Leadership at UC Riverside. I have completed both the AWS Certified Cloud Practitioner, and Microsoft Azure Fundamentals certifications as well.I am always eager to learn, adapt, and share my knowledge and expertise with the community and Thomson Reuters.
Experience
Customer Success Executive
Oct 2024 — Present
Guide Corporate Tax departments to meet their technology needs. Responsible for development of success plans, evangelizing Thomson Reuters product line, and partnering with professional services, account specialist and account executives to manage approximately 30 enterprise accounts for a total book of business of over in 2024 and in 2025.
Skills
- Student Counseling
- Student Affairs
- Peoplesoft
- Marketing
- Microsoft Office
- Team Building
- Management
- Leadership
- Powerpoint
- Microsoft Excel
- Forecasting
- Customer Service
- Outlook
- Recruiting
- Coaching
- Data Analysis
- Training
- Microsoft Word
- Team Leadership
- Time Management
- Strategic Planning
- Budgets
- Financial Analysis
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