Joseph Alston

About Joseph Alston

Experienced Information Technology Support Analyst with a demonstrated history of working in the automotive industry. Skilled in Team Building, Servers, Software Installation, Networking, and Business Process Improvement. Strong information technology professional with a Bachelor of Science - BS focused in Christian Studies from MACU. Master of Ministry from MACU. Presently enroll in Doctoral Program at Anderson University, Anderson, South Carolina.

Experience

1. IT On-site Support Ii

   Medline

   Mar 2020 — Present · Mebane, NC, US

   Provide level I and II technical support, troubleshooting, and problem resolution via in-person, phone, email, and network tools in order to troubleshoot, fix, or triage customer support issues. Investigate and isolate hardware and software problems using documented procedures and appropriate tools. Interface with customers and peers to collect information as needed for troubleshooting and problem resolution while escalating issues within defined practices and policies. Collaborate with internal groups as needed. Establish and maintain strong technical knowledge for all Administrator duties. Follow defined procedures for documenting, tracking, and managing customer support issues. Identify opportunities and provide input to improve overall service delivery processes. Perform customer service duties such as answering, routing, and following up on inbound communications for faculty support. Support the company’s objectives as outlined in both vision and mission

Education

• Mid-America Christian University

  Masters of Ministry

  2017 — 2019

• Anderson University (SC)

  Doctor of Theology

• Mid-America Christian University

  Bachelor of Science - BS

  2014 — 2016

Skills

• Networking
• Disaster Recovery
• Windows Xp
• Process Improvement
• Software Installation
• Windows 7
• Technical Support
• Project Management
• Microsoft Office
• Servers
• Customer Service
• Troubleshooting
• Active Directory
• Team Building
• Hardware
• Sap