Osvaldo Figueroa

Membership Services Coordinator @Portland Timbers

Portland, OR, US

As the Member Services Coordinator, I build relationships with Timbers and Thorns Annual Members by providing exceptional customer service, ultimately working to enhance annual renewal initiatives and generate ancillary revenue via referrals, upselling and cross-selling. Essential Functions/ Major Responsibilities:• Renew all assigned Timbers Annual Members• Renew all assigned Thorns Annual Members• Generate incremental ticket and concessions revenue from existing accounts via referrals, upselling and cross-selling of Portland Thorns FC.• Provide excellent customer service to all guests of Providence Park• Document and track all account correspondence in the SeatGeek and Microsoft Dynamics databases• Update and gather all pertinent demographic information and enter in SeatGeek and Microsoft Dynamics databases• Assist in managing annual relocation and upgrade process• Assist in the management of Membership benefit fulfillment and planning• Assist in planning and execution of all Membership events• Act as in-season liaison to our Annual Members in all areas of customer service. Duties include:• Make regular “check-in”/service calls and customer touch points• Schedule consistent in-game seat visits• Visit clients out-of-office• Assist management of Box Office, Club Entry service areas on game days• Manage all miscellaneous requests• Service all Annual Member accounts in your personal account “book.”• Required to be present at the majority of Timbers and Thorns games and Providence Park events as scheduled- Translate marketing emails, website, and other documents for departments as needed in Spanish- Run community events

Portland State University

Bachelor's of Arts, Communication studies and Business Administration