Jose M Deleon

About Jose M Deleon

Over twenty years of expanding responsibilities, refining problem solving expertise and…

Experience

1. Director, Business Analysis & Customer Experience

   Employees Retirement System of Texas

   Dec 2015 — Present · Austin, TX, US

   Promoted to senior manager to provide direction, guidance and leadership to the Business & Process Analysis department which is comprised of the following cross-functional teams (four team lead direct reports and 27 indirect reports)-Business and Process Analysis-Enterprise Management Support (Applications Support)-Enterprise Content Management & Web DevelopmentPrimary Responsibilities:Leads in the planning, scheduling and reviewing of Information Systems business-directed activities; establishes goals, standards for achieving goals, sets objectives and priorities, administers policies, helps develop department and division policy and procedures, and manages department resources.Builds strong relationships with organizational leaders to develop understanding of business needs.Provides guidance and works with division stakeholders on devising effective and efficient approaches to achieving business objectives.Collaborates with the Office of Procurement to develop and evaluate solicitations; consults them regarding continuous improvement to procurement processes.Works with IT leaders to develop operating budget and helps staff develop and maintain budget and expenditure tools.Establishes and promotes continuous improvement practices to application management and the software development life cycle process.Promotes a business-oriented, open and collegial culture and approach, driven by continuous service improvement.Works with Project Management Office to identify and resolve issues and risks associated with projects and with infrastructure teams to ensure coordination of changes do not impact business processes.Provides guidance to the process of assessing software or service capabilities, focusing on security and suitability for integration with the existing environments and technology stack.Advises on the use of proper security controls for applications and assists in special inquiries, research studies, and audits.

Education

• St. Edward's University

  Master of Business Administration (MBA)

• The University of Texas at Austin

  Bachelor's Degree

Skills

• Analytical Skills
• Eagle Pace
• Decision Support
• Business Requirements
• Requirements Gathering
• Change Management
• Software Development
• Strategic Planning
• Systems Analysis
• Business Process Improvement
• Higher Education
• Software Documentation
• Sdlc
• Software Development Life Cycle (Sdlc)
• Business Process
• Qtp
• K2
• Toad Data Modeler
• Team Leadership
• Training
• Testing
• Analysis
• Crm
• Sql
• Visio
• Quality Assurance
• Data Analysis
• Access
• College Teaching
• Project Management
• Program Management
• Sharepoint Designer
• Eagle Star
• Team Management
• Policy
• Microsoft Excel
• Curriculum Design
• Microsoft Office
• Process Improvement
• Quantrix