Jose Ignacio Hernandez J
Technical Support Team Lead @dormakaba Americas
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WORK HISTORY
Technical Support Team Lead @dormakaba Americas
Handling Manager Escalations- Direct contact with business owners, managers and IT professionals in order to fix complex problems related to access control systems- RMA and Quality Control Escalations- Handling Level 2 Escalations issues- Daily reviews of performance- Administrative tasks related to payroll and planning the team’s schedules- Providing coaching and training- Delegating tasks for the team.
EDUCATION
Universidad Rafael Belloso Chacín
Ingeniero en Computacion / Engineer's degree, Computer Science, Ingeniería informática
IESA
Gerencia de Proyectos / Project Management
SKILLS
ABOUT JOSE IGNACIO HERNANDEZ J
IT Professional with more than twenty (+20) years of experience in IT projects and providing technical & sales support services to Private and Public sector clients from different industries, including Banking, Oil & Coal, Government, Manufacturing Retail & Wholesale, Printing and Education among others. Specialized in areas such as: data center operations, network administration, applications and Servers. KEY AREAS OF EXPERTISE-+20 years of experience in sales and Tech Support of Hardware & Software, IT Services, e-commerce, Networking and IT Infrastructure related- Long-term customer relationships at all levels (Executives, Senior Management, middle management and operations and technical environment)- Customized business and technical solutions to customers- Subject Matter Expert (SME) designing, developing and implementing IT infrastructure and networking projects- Creative and capable of learning new systems and ability to solve problems quickly- IT skills like: Networking skills, in TCP/IP and LAN-WAN protocols, and routing protocols. Configuration and installation of Microsoft software including but not limited to: Windows Servers (SBS, 2003, 2008, 2012, Active Directory, DNS, WINS, DHCP, File, Print, PDC/BDC, RAS, LDAP, VPN, Backup & RAID Configuration hardware/software, Network security & Firewall software) & XP, 7, 8.1, 10, SQL Server, Exchange Server & Office APP.
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