Jose Hernandez

About Jose Hernandez

I’m a bilingual business professional with 10+ years of experience spanning logistics, fintech SaaS, customer success, finance, HR, and operations. I currently serve on the customer success team at TriumphPay, where I manage a strategic portfolio supporting billions in annual freight payments, acting as a trusted partner to transportation companies navigating complex payment and supply chain challenges.My career has been built on operational ownership and cross-team execution—leading teams, deploying enterprise systems, strengthening client relationships, and optimizing financial workflows that impact millions to billions in payment volume. I’ve driven process improvements in areas including AP, AR, payroll, compliance, billing, customer experience, and platform adoption.I also bring governance and financial leadership outside of my day-to-day role, serving on the Board of Directors for a Credit Union in Oklahoma City. Fluent in English and Spanish, I excel at bridging communication across stakeholders, industries, and internal teams to deliver clarity, trust, and measurable business impact.

Experience

1. Lead Customer Success Manager

   Triumph For Brokers

   Nov 2023 — Present · Dallas, TX, US

   Lead a team of Relationship Managers overseeing high-value broker clients across the logistics and freight industry.*Manage strategic accounts representing billions in annual payment volume, ensuring a high level of service and operational efficiency.*Collaborate cross-functionally with product, engineering, and implementation teams to roll out solutions tailored to client needs.*Identify growth opportunities and deliver client insights to influence product enhancements.

Education

• Southwestern Oklahoma State University

  Master of Business Administration - MBA