Jose G. Luna

About Jose G. Luna

As an Escalation Engineer at Microsoft, I deliver Microsoft Entra identity and security support to global customers across various industries. I have 25+ years of experience in the information technology field, with certifications in CISSP, CEH, MCSE+I, and Network+.My core competencies include designing and executing enterprise-level hybrid and cloud identity infrastructures, migrations, and cyber security awareness. I collaborate with different teams, including IT professionals, developers, and executive management, to provide fast and effective solutions that meet customer needs and expectations. I am driven by the challenge of solving complex technical problems and delivering excellent customer service.

Experience

1. Sr Security Customer Experience Engineer

   Microsoft

   Feb 2026 — Present · FL, US

   As a Security Engineer in the Product Health and Escalation team within the Microsoft Security Engineering organization, I lead the resolution of critical escalations for our top enterprise customers—providing around-the-clock support and ensuring rapid, effective solutions to complex identity and security challenges.

Education

• Nova Southeastern University

  Master's degree, Management Information Systems

  2004 — 2005

• Miami Dade College

  Associate's degree, Electrical and Electronics Engineering

  1996 — 1998

• American InterContinental University

  Bachelor's degree, Information Technology

  2000 — 2002

Skills

• Security
• Leadership
• Disaster Recovery
• Software Installation
• Microsoft Office
• Network Administration
• Group Policy
• Help Desk Support
• Remote Troubleshooting
• Troubleshooting
• Management
• Local Area Network
• Information Technology
• Customer Support
• Active Directory
• Windows Server
• Hardware
• Operating Systems
• Technical Support
• Database Design
• Dhcp
• IT Strategy
• Customer Service
• Consulting
• Tcp/Ip
• Virtualization
• Networking
• Cloud Computing
• Multi-Cultural Team Building
• System Administration