José Prieto
Solutions Architect @Audible
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WORK HISTORY
Solutions Architect @Audible
Berlin, DE
EDUCATION
Universitat Autònoma de Barcelona
Master's degree, European Masters in Media and Localization
Universidad Pablo de Olavide
Bachelor's degree, Language Interpretation and Translation
The University of Bonn
Bachelor's degree, Romanistik
SKILLS
ABOUT JOSÉ PRIETO
As a Customer Experience AI Solutions Architect at Audible, I bring over six years of diverse experience in customer experience design, knowledge management systems, and self-service strategy. My work focuses on designing scalable platforms that enhance efficiency, streamline workflows, and support data-driven decision-making. At Audible, I have contributed to cross-functional initiatives across program management, knowledge management, and technical support, driving improvements in self-service solutions, content quality, and automation. My mission is to integrate AI, product thinking, and customer-centric design to deliver impactful solutions that align with business objectives.
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